Integrated digital services, shaped around your organisation.
Our services can be delivered individually or as part of a coordinated programme. The precise scope, volume, platforms, timelines and reporting arrangements are agreed for each engagement. Work that requires substantial third-party costs, paid media, extensive production, specialist legal or scientific input, or major software development is quoted separately.
Social Media Management & Digital Engagement
Help your organisation communicate consistently, professionally and with purpose across the most relevant social platforms.
- Review of existing social media channels and recent activity
- Social media strategy and priority recommendations
- Content calendars, campaign themes and publishing schedules
- Drafting and editing captions, announcements and calls to action
- Coordination of graphics, stories, highlights and visual concepts
- Scheduling and publishing of approved content
- Support for Instagram, Facebook, LinkedIn, Telegram and other agreed platforms
- Educational, membership, conference, committee, leadership and outreach content
- Basic community-engagement and response coordination within the agreed scope
- Monitoring of selected performance indicators and practical reporting
Scope note
Paid advertising budgets, influencer fees, extensive filming, large-scale video production and major campaign production are not included unless separately agreed.
Content Planning & Communications Support
Create a more organised and sustainable communication system across the organisation.
- Editorial calendars and content themes
- Content collection from leadership, committees, departments or project teams
- Drafting, editing and repurposing of approved organisational content
- Campaign, event, membership and educational communications
- Content approval workflows and responsibility mapping
- Asset organisation, naming conventions and shared content libraries
- Brand voice, terminology and style guidance
- Coordination of announcements across social, web and email channels
- Communication templates and reusable formats
Scope note
Medical, scientific or legal authorship and specialist translation require separate approval and may be quoted separately.
Website Design & Development
Build a professional digital home that reflects the organisation's identity, services and priorities.
- Discovery, audience review and website objectives
- Information architecture, page structure and user journeys
- Responsive design for desktop, tablet and mobile
- Content-management-system implementation
- Page design, content placement and calls to action
- Basic forms and agreed third-party integrations
- Accessibility, performance and technical SEO foundations
- Migration or redevelopment planning where required
- Launch testing, analytics setup and handover
Scope note
Full website builds, major redesigns, migrations, complex integrations and custom functionality are normally quoted as separate projects.
Website Maintenance & Technical Support
Maintain a secure, current and reliable website after launch.
- Routine core, theme and plugin updates
- Backups and recovery checks
- Uptime, error and security monitoring
- Content and image updates within the agreed allowance
- Broken-link and form checks
- Performance review and basic optimisation
- Bug investigation and minor corrective work
- Coordination with hosting, domain or third-party providers
- Priority support and escalation arrangements where agreed
Scope note
Hosting, domains, premium licences, third-party subscriptions and major remedial work are charged separately unless expressly included.
SEO & Online Visibility
Improve the clarity, discoverability and technical quality of your organisation's online content.
- High-level website visibility and content review
- Keyword and search-intent research
- Page titles, descriptions, headings and on-page recommendations
- Technical SEO checks and prioritised corrective actions
- Internal linking and content-structure recommendations
- Search Console and analytics coordination
- Content opportunities and editorial suggestions
- Local or international visibility considerations where relevant
- Measured reporting and continuous improvement recommendations
Scope note
Search-engine rankings, traffic volumes and commercial outcomes cannot be guaranteed. Paid search and extensive SEO campaigns are quoted separately.
Branding & Digital Identity
Create a consistent and recognisable visual presence across digital channels.
- Digital brand review and consistency audit
- Social media templates and campaign assets
- Presentation, announcement and event templates
- Typography, colour and image guidance
- Visual hierarchy and digital application of existing brand assets
- Concept development for approved digital campaigns
- Coordination of brand use across web and social platforms
Scope note
Trade mark searches, legal brand clearance, full identity programmes, printing and large-scale design production are outside the standard scope unless separately commissioned.
Digital Strategy & Technology Coordination
Connect digital activity, workflows and technology decisions to the organisation's wider objectives.
- Digital presence and workflow audit
- Platform and tool assessment
- Technology requirements and project scoping
- Vendor and developer coordination
- Account ownership, access and permission planning
- Process documentation and escalation routes
- Basic systems and integration recommendations
- Custom software discovery and specification
- Digital risk, continuity and operational recommendations
Scope note
Software or application development, complex integrations, specialist cyber-security work and third-party products require a separate written scope and quotation.