A structured process that protects quality and keeps work moving.

1. INTRODUCTORY DISCUSSION

We learn about the organisation, its audiences, challenges, existing channels, priorities and expected outcomes.

2. SCOPE & RESPONSIBILITIES

We define the services, approximate volume, platforms, contacts, approval routes, client responsibilities and commercial terms.

3. ONBOARDING & ASSESSMENT

We collect information and assets, review existing activity, confirm access, establish reporting and identify immediate risks and opportunities.

4. PLAN & APPROVAL

We prepare priorities, timelines, content themes, workflows or project specifications for approval.

5. DELIVERY & COORDINATION

The assigned team delivers the agreed work and coordinates with authorised client representatives.

6. REVIEW & IMPROVEMENT

We review relevant indicators, client feedback, operational lessons and changing priorities, then refine the plan.

Good digital work depends on timely access, accurate information, authorised materials and clear decisions. Clients are therefore asked to appoint appropriate contacts, provide necessary assets and permissions, and respond to approval requests within agreed timescales.